Customer Service
At The Ballet Boutique, customer service is our number one priority. Please feel free to contact us with any questions or comments you may have. Our toll-free customer service number is 1-888-703-5541. You may also reach us by email at info@balletboutique.com. All calls and emails are returned within 24 hours.
Processing Time
Most orders are processed and shipped within 24-48 hours of receipt. However, delays do occasionally occur, so please allow 10-14 business days to receive your order. If you have specific shipping needs, please contact us and we can provide a RUSH service for an additional fee.
Gift Orders
Many of our customers take advantage of our gift wrapping service. For a nominal fee, we wrap your gift in a box adorned with pretty polka-dot tissue paper, pink wrapping paper, and a tulle ribbon. All gifts include a personalized gift card.
To add gift wrapping to your order, simply click here to add it to your cart and fill in a message for your card. We’ll take care of the rest!
Order Discrepancies
Discrepancies must be reported within three days of receipt of shipment. Please double check your shipment against the packing list which is included with your order. If a discrepancy is found upon receipt of your order, please contact us or call 1-888-703-5541. We will make every effort to resolve the issue in a timely manner.
Product Guarantee
We guarantee that your merchandise will arrive in good condition or we will return the full purchase price (minus shipping). Shipping on returns will be the responsibility of the sender.
Return Policy
The Ballet Boutique ensures our customers are 100% satisfied. If you are not, simply return the merchandise, in its original condition and packaging, within 14 days and we will either exchange the product or refund your payment. Refunds will be made for your original purchase price minus our shipping costs.
Prior to returning an item, please contact us or call 1-888-703-5541 to receive return authorization. Merchandise returned without authorization will be refused. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Please keep the original manufacturer's packing containers. We will not accept returns if packaging is not in its original condition.
You may return merchandise to:
The Ballet Boutique
Attn: Returns
P.O. Box 724
Kenmore, New York 14217
Shipping Policy
Domestic Shipping (excluding Puerto Rico/Alaska/Hawaii and APO):
Most orders will ship within 24-48 hours via USPS Priority Mail from New York State. The standard shipping time for orders shipped via USPS is 2-5 business days according to state. Occasionally we may need to ship via UPS or FedEx.
Express Delivery:
If you require faster shipping, please use the “Express” option during checkout. Most orders will ship via USPS Express Delivery (typically 1 to 2 days) or UPS Overnight.
Alaska/Hawaii/Puerto Rico/APO:
Please place your order and we will email you an invoice for any additional shipping fees over and above what was charged during checkout.
Canada:
Please place your order and we will email you an invoice for any additional shipping fees over and above what was charged during checkout.
Payment Options
On-line Store:
Our on-line store accepts American Express, Visa, Mastercard, Discover, and PayPal. Your order is secured though our Secured Socket Layer (SSL). You must enter your address exactly as it appears on your credit card statement for your purchase to be approved on-line.
Mail Order:
The fastest, most convenient way to order is with a credit card. However, US Money Orders are also accepted. Simply add items to your shopping cart and select “Money Order” under Payment Option. Submit your order and mail a check or money order for the total amount to:
The Ballet Boutique
Attn: Mail Order
P.O. Box 724
Kenmore, New York 14217
We will promptly ship you order when we receive your payment.
Phone Orders:
Orders may be placed over the telephone. Please call us toll-free at 1-888-703-5541 between 9 a.m. and 5 p.m. EST. Should we be busy assisting other customers and you receive our answering service, be sure to leave a message. All customers get priority service and all calls are returned promptly.
Processing Time
Most orders are processed and shipped within 24-48 hours of receipt. However, delays do occasionally occur, so please allow 10-14 business days to receive your order. If you have specific shipping needs, please contact us and we can provide a RUSH service for an additional fee.
Gift Orders
Many of our customers take advantage of our gift wrapping service. For a nominal fee, we wrap your gift in a box adorned with pretty polka-dot tissue paper, pink wrapping paper, and a tulle ribbon. All gifts include a personalized gift card.
To add gift wrapping to your order, simply click here to add it to your cart and fill in a message for your card. We’ll take care of the rest!
Order Discrepancies
Discrepancies must be reported within three days of receipt of shipment. Please double check your shipment against the packing list which is included with your order. If a discrepancy is found upon receipt of your order, please contact us or call 1-888-703-5541. We will make every effort to resolve the issue in a timely manner.
Product Guarantee
We guarantee that your merchandise will arrive in good condition or we will return the full purchase price (minus shipping). Shipping on returns will be the responsibility of the sender.
Return Policy
The Ballet Boutique ensures our customers are 100% satisfied. If you are not, simply return the merchandise, in its original condition and packaging, within 14 days and we will either exchange the product or refund your payment. Refunds will be made for your original purchase price minus our shipping costs.
Prior to returning an item, please contact us or call 1-888-703-5541 to receive return authorization. Merchandise returned without authorization will be refused. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Please keep the original manufacturer's packing containers. We will not accept returns if packaging is not in its original condition.
You may return merchandise to:
The Ballet Boutique
Attn: Returns
P.O. Box 724
Kenmore, New York 14217
Shipping Policy
Domestic Shipping (excluding Puerto Rico/Alaska/Hawaii and APO):
Most orders will ship within 24-48 hours via USPS Priority Mail from New York State. The standard shipping time for orders shipped via USPS is 2-5 business days according to state. Occasionally we may need to ship via UPS or FedEx.
Express Delivery:
If you require faster shipping, please use the “Express” option during checkout. Most orders will ship via USPS Express Delivery (typically 1 to 2 days) or UPS Overnight.
Alaska/Hawaii/Puerto Rico/APO:
Please place your order and we will email you an invoice for any additional shipping fees over and above what was charged during checkout.
Canada:
Please place your order and we will email you an invoice for any additional shipping fees over and above what was charged during checkout.
Payment Options
On-line Store:
Our on-line store accepts American Express, Visa, Mastercard, Discover, and PayPal. Your order is secured though our Secured Socket Layer (SSL). You must enter your address exactly as it appears on your credit card statement for your purchase to be approved on-line.
Mail Order:
The fastest, most convenient way to order is with a credit card. However, US Money Orders are also accepted. Simply add items to your shopping cart and select “Money Order” under Payment Option. Submit your order and mail a check or money order for the total amount to:
The Ballet Boutique
Attn: Mail Order
P.O. Box 724
Kenmore, New York 14217
We will promptly ship you order when we receive your payment.
Phone Orders:
Orders may be placed over the telephone. Please call us toll-free at 1-888-703-5541 between 9 a.m. and 5 p.m. EST. Should we be busy assisting other customers and you receive our answering service, be sure to leave a message. All customers get priority service and all calls are returned promptly.