We accept all major credit cards (Visa,
Mastercard, Discover, and American Express), PayPal (credit cards,
e-check, and funded), and money orders. If paying by
money order and your payment is not received within 10
days, your order will be cancelled.
When paying by money order or PayPal e-check, your order will be
held until payment clears (generally 7-10 days).
The security of your information and transactions is top priority.
Our secure ordering automatically encrypts your confidential
information in transit from your computer to ours using the Secure
Sockets Layer protocol (SSL) with an encryption key length of
128-bits (the highest level commercially available).
Sales tax will be charged to orders shipping to addresses within New York State.
Yes! We are now able to better assist
our customers by accepting orders over the phone. Simply
call us toll-free at
1-888-703-5541 and a friendly customer service
operator will take your order over the phone.
The best and fastest way to reach us is by email at:
info@balletboutique.com.
You may also reach us toll-free at:
1-888-703-5541
Yes you can -- as long as
the item has not been shipped. Most
in-stock items will ship within 24-48 hours of receipt of order.
If you do receive an order that was canceled, accept
delivery of the item and send an email to
info@balletboutique.com
or call 1-888-703-5541 for return instructions.
Of course! If, within 30 days of the shipment date, you are
not satisfied with your purchase, we will replace the item or
provide a credit for the full merchandise amount less any shipping
charges.
Prior to returning an item, contact The Ballet Boutique at
info@balletboutique.com or 1-888-703-5541 to receive return
authorization. Merchandise returned without
authorization will be refused. You may want
to insure your return; we cannot be responsible for lost or
misdirected returns. If you paid for your order by credit
card, a credit will be issued and will appear on your billing
statement once we receive the returned item(s).
Please keep the original manufacturer's packing containers.
We will not accept returns if packaging is not in its original
condition. We will return such items to you. To avoid a
restocking charge, please return your merchandise in the original
box and packing materials. Do not destroy or discard original
packing for 30 days.
See our
return policy for more
information.
In the unlikely event there is a change or
delay in filling your order, we will notify you via phone or email. At
that time we will offer you the following options appropriate to
your situation:
-
Cancel your order.
Although we constantly update our computer system, there are rare
occasions where information may come our attention from the
vendors after the placement of your order. Therefore, we
reserve the right to cancel your order for a full refund at any
time
Currently we ship all packages using the United States Post
Office (USPS). We reserve the right to ship using FedEx or UPS.
At this time, we only ship orders to the U.S., Puerto Rico, Guam
and Canada. We do ship to APO addresses. Unfortunately, we do not
ship internationally.
Most orders will be shipped within 24-48 hours.
We ship all U.S. orders Priority Mail which typically takes 2-5
business days. If you request your U.S. shipped package faster, we
can ship Express Mail which typically takes 1-2 business days. These
are estimated shipping times and cannot be guaranteed. Shipping time
is dependant upon the carrier.
Delivery of your order is estimated to be 3-10 business days.
Business days exclude Saturday and Sunday, as well as major
holidays.
Please note that if we have to review an order for security reasons,
that review may affect the order processing and shipping time.
Shipping charges listed below are for US
customers only.
| Order Total |
Priority Mail |
Express Mail |
| $.01 - $24.99 |
$6.95 |
$31.95 |
| $25.00 - $49.99 |
$8.95 |
$33.95 |
| $50.00 - $74.99 |
$10.95 |
$35.95 |
| $75.00 - $99.99 |
$12.95 |
$37.95 |
| $100.00 and up |
FREE! |
$37.95 |
|
